Axial - Civil Engineering Project Management

Introduction

Axial is committed to protecting the privacy of your Personal Information. This Privacy Policy tells you how we will handle your Personal Information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act"), the Australian Privacy Principles ("APPs") and the EU General Data Protection Regulation (EU) 2016/679 ("GDPR") (if the GDPR applies to us).

Please note that any information that is not reasonably capable of being associated with or linked to you or another person ("Anonymised Data") is not Personal Information. Therefore, Anonymised Data that we collect, process or otherwise use will not be governed by this Privacy Policy.

1. When does this Privacy Policy apply to me?

This Privacy Policy applies when you visit our website or use any of our Services. By visiting our website or by using any of our Services, you agree to the terms of this Privacy Policy. You should not access our website and/or use any of our Services if you do not agree with this Privacy Policy.

2. What Personal Information do we collect?

We collect and use Personal Information from Users of our website, Users of any of our Services and visitors of our website. The specific type of Personal Information that we collect will depend on the reasons for, or circumstances of its collection and may include, but is not limited to, the following:

User information: name, telephone and mobile number, email address, residential and postal address
Payment and transactional information: banking, credit card or debit card details, billing information, Device information and Technical Usage Data
Enquiries, communications and social media: information contained in any enquiry you submit to us regarding our website or any of our Services, communication content, metadata associated with communications and information about you shared by social media platforms (if you communicate with us by way of a social media platform that we use)

If you do not allow us to collect all the Personal Information we reasonably request, we may not be able to deliver any of our Services to you.

3. How do we collect Personal Information?

We may collect your Personal Information directly from you or in the course of our dealings with you. For example, we collect Personal Information from you or about you from:

your access and use of our website
your use of any of our Services
correspondence between you and us
visits to and submissions you make on our website or in connection to any of our Services
your interactions with our electronic direct mail and/or emails from our marketing campaigns
registration and forms you may fill in for our marketing-related activities and events

In some instances, we may receive Personal Information about you from third parties, including our related entities, government agencies and regulatory authorities. We may also receive Personal Information about you from your authorised third parties and publicly available sources.

4. Why do we collect, hold and use Personal Information?

We collect, hold and use your Personal Information for the purposes of providing you with access and usage of our website and the Services, which include (without limitation):

providing you with use of our website and/or any of our Services
ongoing client relationship management purposes
offering, promoting, advertising, marketing and selling relevant and suitable Services to you
sending you relevant notifications, electronic direct mail, email marketing campaigns and/or newsletters
developing and improving our business, the website and/or any of our Services
for monitoring, research and analysis in relation to our business, the website and any of our Services
involving you in market research, gauging customer satisfaction and seeking feedback
performing and supplying any of our Services to you
managing our relationship with you (including maintaining a User profile), communicating with you, identifying you when you contact us, responding to your enquiries and keeping records
processing payments you have authorised
complying with all of our legal obligations to you and to third parties
ensuring the security of our website and our Services and maintaining back-ups of our database(s)
for our internal accounting and administration

5. Will my Personal Information be disclosed to third parties?

By using our website, any of our Services and/or by providing us with your Personal Information (or allowing another person to do so), you acknowledge and consent to us disclosing some or all of your Personal Information to third parties. This includes disclosure of your Personal Information and details:

to our related entities as necessary for the provision of any of our Services
to government agencies to enable relevant registrations, notifications and/or lodgements in connection with the website and/or our Services
to a person that uses the website or any of our Services on your behalf and/or a person you have authorised
if you enable third party applications to be used in conjunction with the website and/or any of our Services, to those third party applications
to our partners, contractors, suppliers, subcontractors and service providers, including without limitation our suppliers of IT based solutions that assist us in providing any of our Services
in accordance with requirements or authorisations under applicable laws or to comply with our legal obligations

We take reasonable steps to ensure that third party recipients are obliged to protect the privacy and security of your Personal Information and use it only for the purpose for which it is disclosed.

6. How we hold and store Personal Information?

We take all reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes use of industry-standard, physical procedural and technical security measures and encryption where appropriate.

7. How long will my Personal Information be retained?

We will retain your Personal Information for as long as is necessary for the purposes for which it was collected, or as required by law. When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

8. Will I be able to access and control my Personal Information?

You have the right to access and correct your Personal Information held by us. If you wish to access or correct your Personal Information, please contact us using the details provided below.

9. Can I withdraw my consent to hold my Personal Information?

You may withdraw your consent for us to hold your Personal Information at any time by contacting us. If you withdraw your consent, we may not be able to continue to provide certain Services to you.

10. Will my Personal Information be transferred internationally?

Occasionally, we may be required to disclose your Personal Information to third parties located outside of Australia. In this instance, we will take all reasonable steps to ensure that those third parties, in whichever jurisdiction, adhere to the terms of this Privacy Policy.

11. What happens if there is a Data breach?

In the event of a data breach that is likely to result in a serious risk to you, we will take reasonable steps to notify you as soon as practicable in accordance with our legal obligations.

12. Will I have the opportunity to provide feedback?

We welcome your feedback about our Privacy Policy and our privacy practices. If you have any feedback or concerns, please contact us using the details provided below.

13. What direct marketing will be undertaken?

We may use your Personal Information to send you marketing communications about our Services. You may opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our communications or by contacting us.

14. How will cookies be collected?

We use cookies and similar technologies to collect information about your use of our website. You can manage your cookie preferences through your browser settings.

15. How do we collect and process Data?

We collect and process your Personal Information in accordance with this Privacy Policy and applicable data protection laws. We ensure that our data processing activities are lawful, fair, and transparent.

16. Will this Privacy Policy change?

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and, where appropriate, by sending you an email notification.

17. Who do I contact if I have a complaint?

If you have a complaint about how we handle your Personal Information, please contact us at privacy@axial.com.au. We will investigate your complaint and respond to you within a reasonable time.

18. Schedule - Definitions

In this Privacy Policy, unless the context requires otherwise:

"Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
"Services" means the drawing management and collaboration services provided by Axial.
"Website" means our website at axial.com.au.